Cancellations and Refunds Policy

1. Overview

At Exam Grader AI, we strive to provide exceptional service to our customers. This Cancellations and Refunds Policy outlines the terms and conditions for canceling accounts and requesting refunds for our AI-powered exam grading services.

2. Account Cancellation

2.1 How to Cancel

You may cancel your account at any time through the following methods:

• Through your account dashboard in the billing management section
• By contacting our customer support team
• By sending an email to contact@examgrader.ai

2.2 Cancellation Effective Date

Account cancellations will take effect immediately. You will retain access to any unused tokens until they are consumed or expire.

2.3 Data Retention After Cancellation

After cancellation, your account data will be retained for 30 days. You may reactivate your account within this period to restore full access. After 30 days, your data may be permanently deleted.

3. Refund Policy

3.1 Refund Eligibility

We offer refunds under the following circumstances:

• 7-Day Money-Back Guarantee: New users are eligible for a full refund within 7 days of their initial token purchase
• Service Issues: If our service is unavailable for more than 24 hours due to technical issues on our end
• Billing Errors: In cases of duplicate charges or billing mistakes
• Unused Credits: For unused evaluation credits in certain circumstances

3.2 Non-Refundable Items

The following are generally non-refundable:

• Used evaluation credits
• Token purchases canceled after the 7-day grace period
• Add-on services that have been utilized
• Enterprise plans with custom terms

4. Refund Process

4.1 How to Request a Refund

To request a refund, please:

1. Contact our support team at contact@examgrader.ai
2. Include your account email and reason for the refund request
3. Provide any relevant documentation or screenshots
4. Allow 3-5 business days for review and processing

4.2 Refund Processing Time

Approved refunds will be processed within 5-10 business days. The time to appear in your account depends on your payment method and financial institution.

4.3 Refund Methods

Refunds will be issued to the original payment method used for the transaction. For credit card payments, this typically takes 5-10 business days to appear on your statement.

5. Token Management

5.1 Token Usage

Tokens are consumed as you use our evaluation services. Each evaluation consumes tokens based on the complexity and length of the content being processed.

5.2 Token Expiration

Tokens do not expire and can be used at your own pace. You can purchase additional tokens at any time to continue using our services.

6. Special Circumstances

6.1 Force Majeure

In cases of force majeure events (natural disasters, government actions, etc.) that affect our ability to provide services, we may offer extended refund periods or service credits.

6.2 Enterprise Customers

Enterprise customers with custom contracts should refer to their specific agreement terms for cancellation and refund policies.

7. Dispute Resolution

If you disagree with a refund decision, you may:

1. Request a review by our management team
2. Provide additional documentation or evidence
3. Contact us for mediation or alternative resolution

8. Contact Information

For questions about cancellations and refunds, please contact us:

9. Policy Updates

We reserve the right to modify this Cancellations and Refunds Policy at any time. Changes will be effective immediately upon posting. We will notify users of significant changes via email or through our service.